1. Organization

2. Content

3. Logistics

4. Live setting

CONTENT

Super! We have now completed all the organizational processes. As you know, heyconnect onboarding consists of four process steps (organization, content, logistics and live implementation). These steps build on each other and must be completed one after the other.

 

In our second onboarding step, the content phase, we deal with the topics of texts, images, prices and logos/banners, which we need in the form specified by the platforms. You can manage all texts, images and prices yourself in our PIM system directly. You have already received the access data for this from your Customer Success Manager.

 

As we are aware that not every partner can necessarily meet the platform requirements, we are happy to offer our support with content creation. The options available are explained below. Please select the desired option for text and image content creation according to your requirements and put together your desired modular setup.

Login to PIM

You should receive your PIM login from your responsible Customer Success Manager by e-mail. Please note that the password was sent to you in a separate email.

If you do not have any login details, please contact your Customer Success Manager.

 

You can access the systems via the buttons below. You can log in to both systems with your personal login data.

Please note, however, that you should not create your own article data before your PIM training, as this will only lead to problems.

After your training and with the knowledge you have gained, you can then get started.

iPIM
iPIM Supply

You will find all the important information on using the PIM system in our manual. Please read this carefully in advance to become familiar with the system.

TEXT CONTENT

General notes on later text content adjustments:

Please bear in mind that it is no longer possible to make changes to the master data once it has been exported to the platforms. Depending on the platform, these changes must be processed manually and adapted and released by the platform. We reserve the right to charge you for the additional administration work involved. In this case, please contact your Customer Success Manager directly.

IMAGE CONTENT

FURTHER TOPICS

STEP 1: PRICES

In addition to the text and image content, we also need prices for all articles. You have already sent us a standardized sales price for a selection of platforms in the EURO currency with the Article Master Template. However, if you want to display different prices for each platform, go live on foreign channels with foreign currencies or want to import simple price reductions for your articles in sale phases later on, we need your prices at EAN level in the PriceMaster template.

 

When filling out the PriceMaster template, please follow the instructions in the file. The completed file can then be imported directly into your PriceMaster catalog in iPIM Supply. You can find detailed instructions for uploading in our iPIM manual.


 

General note on prices:

  • You can optionally display different prices on the various platforms and/or foreign channels. Most customers choose this strategy in order to balance out the higher international shipping costs.
  • If you want to go live in countries with a foreign currency, such as Zalando DK or Zalando CH, we always need foreign prices in the respective currency from you in order to enable you to go live.
STEP 2: SUSTAINABILITY / CERTIFICATIONS

Some platforms allow the display of different certificates, such as GOTS. If you have certificates for your brand that you would like to display, please first find out about the existing options in our guide:

 

Then please fill in the “Sustainability template” as described in the guide according to the instructions:

 

Then upload the template via the Service Hub. In the form, please select the topic: “Products” > Contact reason: “I would like to submit sustainability certificates” and answer the questions.

 

General note on certifications:

If you cannot provide proof of official certifications, no references may be made in the text content. The platform will only support the display if we can provide you with proof.

STEP 3: LOGO / BANNER

On some platforms, the submission of logos is sometimes already required for the brand investment.

Some other platforms offer you the option of professionalizing your brand presence with the help of brand logos and banners.

 

Please take a look at the logo and banner requirements in the image guide:

 

You can easily transfer the relevant files for each platform for each brand via the Service Hub. In the form, please select the topic: “Onboarding” > Contact reason: “I would like to submit logos and banners”.

 

Please note: If you are submitting logos and banners for several brands, please create one ticket per brand.

WHAT HAPPENS NEXT?

As soon as the organizational issues have been dealt with, we will move on to the content phase. When the time comes, we will provide you with all the information you need for the next phase.

 

If you have any questions, please contact your Customer Success Manager.

OVERVIEW OF ALL LINKS AND DOCUMENTS

Link to the Service Hub:

All documents for information only:

Further information