1. Organization
2. Content
3. Logistics
4. Live setting
LIVE SETTING
Almost there! We would like to inform you that we are now in the final onboarding phase, the phase where we set your articles live.
The first items in your product portfolio have been activated – this means that the item data has been exported to the middleware and the approved platforms for the first time. There, depending on the platform, these articles will go into a manual product review and your articles will go live shortly.
We will explain further topics that we are dealing with in this phase below.
FURTHER TOPICS
Experience has shown that the live implementation time, in other words the time between activation of the article and display on the platforms, is around 10 working days. However, this depends on the respective platform and can therefore vary significantly. Please understand that we cannot influence the duration of the live setting on the platform side.
We will monitor the “Go Live” on the individual platforms to keep you transparently informed about the live status during this time. Your Customer Success Manager will keep you up to date with the help of an extract from our Product Tracker.
However, we would like to ask you for your help once the items have been set live on the approved platforms. As you know your items best, please take a critical look at the data that has been uploaded once it has gone live and, if anything is unclear, check which text, image and price data you provided us with in advance. If you find any discrepancies between the data displayed and the data provided, we will be happy to pass this on to the platforms for corrections.
Frequent errors that occur on part of the platforms are, for example, incorrect categorization of the articles, the display of incorrect product titles or the display of the hollowman image instead of a model image as the first view.
In addition to the Go Live of your articles, we will also provide you with our data package during this phase, which consists of a dashboard, six reports and three data URL feeds.
You can update the data links yourself on a daily basis with the previous day’s sales and stock quantity data. You can easily integrate these into your data structure and process and analyze them further in systems such as Power BI. The dashboard and the reports are sent to you once a week by e-mail as a PDF. Please note: You do not need any log-in data for the data package!
Please find below the manual with comprehensive explanations of our data package:
As you are now going live with the first articles on the platforms, you will also receive the first invoice for the same month. In accordance with the standard contract, heyconnect will always issue the invoices on the 7th working day of the following month.
To prepare you for this, we would kindly ask you to make yourself familiar with our Billing Guide.
In case you want to have a look how these invoices will look like, please find below the two samples:
If you have made use of content and/or logistics services, these costs will be invoiced to you separately.
WHAT HAPPENS NEXT?
Once your articles have made their way onto the approved platforms, you are part of our live operation and we will stop the onboarding routines. Your responsible Customer Success Manager will get in touch with you to discuss how to move on.
From now on, it’s all about keeping an eye on your performance on the platforms and optimizing them together with you. For more information, please take a look at our document “Success factors in the platform business”.
If you have a concern that some products are not live in your opinion or you have questions about specific topics in the fields of logistics, finance or data management, you are welcome to submit a ticket via the Service Hub at any time. Based on the selected topic, your concerns will be directed efficiently to the relevant department and you will receive feedback as quickly as possible.
OVERVIEW OF ALL LINKS AND DOCUMENTS
Link zum Service Hub:
All documents for information only: