In order for us to be able to sell your items on the connected platforms, it is first necessary to obtain approvals for your brand(s). If you have not yet completed the following two forms during the sales phase, please do so, as this is the only way we can apply for and manage platform approvals for your brand(s):

• Brand information
• Platform wishlist

Please note:

• If you have already completed the two forms during the sales meetings, it is of course not necessary to complete them again.
• If you would like to connect several brands via heyconnect, we would ask you to complete a separate form for each brand.

Take a look at our Platform Insights in advance. Here we have collected relevant information on all the platforms for you in one document.

• Platform Insights

Here is a brief note on amazon if you intend to go live on this platform:

• Prior trademark registration is required for an amazon live setting.
• If your trademark is not yet registered on amazon, please register it first at https://brandregistry.amazon.de.
• You can then grant us administrator rights in the portal so that we can manage your trademark on amazon. Please contact your CSM for this.

We need the right data model for all your products that you want to go live with. Please note: We can only insert your text content once the required data models are available in our system.

Below you will find our data model overview, which includes all product types already implemented.

• Datamodel overview

If you are missing product types in the overview, please send a list of missing product types by e-mail to your Customer Success Manager.

Please note: The creation of a new data model takes up to 4 weeks and is a free service.

In the next step, we need some logistical information about the average stock volumes you are planning with us. Please answer a few logistical questions about your products in our Service Hub.

To do this, please select the topic in the form: “Onboarding” > Contact reason: “I would like to submit logistical information” and answer our questions.

Please note: As we need the quantities and dimensions on brand level, please complete the form in the Service Hub for each brand in case you have several brands you want to to live with.

While many questions focus on the dimensions and quantity split of your items, we will ask you for an address for the return of “non-stockable returns” (NLR for short). These are defective, soiled or incorrect items that are no longer in a saleable condition. Some of these are items returned by the end customer. However, they are also some normal returns where a defect has been identified in our returns department that makes the goods unsaleable. Examples of this are loosened seams or traces of glue on the item from production. We send the collected NLRs back to you in regular intervals.

If you would like to take a look at the upcoming specifications and requirements already, you can familiarize yourself with our logistics guide. However, we will only provide you with more specific details on the notification process at the start of step 3 of the onboarding process, the logistics phase.

• Logistics guide

In order to be able to offer you and your end customers a smooth service over the course of the collaboration and across all departments, we need a few contact persons from you for each business fied.

Please provide us with the respective email addresses and names of the contact persons via the Service Hub. To do this, please select the topic in the form: “Onboarding” > Contact reason: “I would like to provide our contact persons”.

As second-level support, our customer service answers various questions from your end customers for you every day. In order to be able to provide this service smoothly, we need some information from you – for example, a contact person for product-related questions or a statement as to whether we can grant your customers a discount (and if so, how much) in the event of a product error.

Please provide us with the required information via the Service Hub. In the form, please select the topic: “Onboarding” > Contact reason: “I would like to provide information for customer service”.