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Our services

Our services around your marketplace business

heyconnect brings your brand to all relevant platforms

For turnover and reach of your brand it is crucial to be represented on the leading platforms and thus be found by your target group. But the effort to present yourself on just one single market place is enormous. With heyconnect we offer you a central interface for all platforms.

In addition, you have the opportunity to access our experts in the areas of logistics, partner development, content and platform marketing. It could not be easier.

Reasons to choose heyconnect

We know the business


The market places know and trust us. And vice versa, we also know the marketplaces and their special conditions. This makes us the perfect partner for your platform business.

We make it easy for you


Presenting your brand successfully on different platforms means complex processes and a lot of work. Therefore: Just leave it to us.

We are your central contact


Each platform has its own requirements and prerequisites. With us as your central interface, you can ensure that you can meet all of them – and without additional effort.

Our services at a glance

 
Marketplace Integration
 

IT know-how and interface competence are the most important prerequisites for a functioning integration of your products on the individual platforms. With our central interface, we can get you onto the relevant platforms of your brand in just a few weeks.

 
Partner Development
 

In order to support our partners in their development in the best possible way, we are at their side in the operative business: from season control to content optimization and logistics management. We always keep your goals in mind and analyse the most important KPIs every day. In doing so, we support you as your partner in all questions concerning the platform business.

 

 
Logistics
 
 
From order acceptance to shipping and handling of returns: As your platform partner, we take care of the complete fulfillment and logistics process – and the full service. We always meet the requirements of the respective platform in terms of speed, packaging and Co.

 

 
Product Data Management
 
 

Our system allows you to conveniently import your product data and article images via various interfaces. Necessary enhancements for your sales channels are clearly displayed so that you can carry them out independently. If required, heyconnect can support the data enhancement of your brand(s) with its own team of experts. All products are comprehensively validated so that only products that are 100% compliant with the respective marketplace guidelines go online.

 

 
Platform-Marketing
 
 

Whether it’s sponsored products, store teasers, newsletters or package inserts. Each platform offers different ways to increase the visibility of your brand. Based on your goals, we support you in planning and implementing cross-platform retail media campaigns.

 

Book our expertise.

Outsourcing allows you to concentrate on your core business.

heyconnect takes care of the connection to platforms for you – either by using our existing connections as part of a commission business or as account management for your own infrastructure – depending on which setup is right for you to implement your platform strategy.

Both models can be combined individually and adapted to your needs.

For these models, we also offer the following additional services, which you can choose as you wish:

+ Fulfilment and logistics

+ content

+ Platform Marketing

A selection of our brands:

Information about customer service

 

 

If you have any concerns about the shipping status of your order or any questions about returning or refunding an item, please do not hesitate to contact us. Please note that as a retailer we cannot offer product advice. You can reach us at support@heyconnect.de. In urgent and acute cases, please contact us during our business hours at +49 (0)40 69 20 76 81.

 
Business hours

 

 

Monday-Friday: 9am-4pm

Saturday: closed

Sunday: closed

 

 

ADRESS

 

heyconnect GmbH Herrengraben 1, 20459 Hamburg

 
 

TELEphone customer support

 

+49 (0)40 69 20 76 81

 

contact sales

 

Contact our sales team via this

contact form

 

 

E-MAIL customer support

 
support@heyconnect.de

 

Questions? Feel free to ask!

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