SOCIAL COMMERCE
HEYCONNECT SERVICES

Scale your marketplaces.
We manage complexity.

Turn complex platform requirements into predictable revenue. We take care of setup, content maintenance and ongoing operations on Europe's most important marketplaces — so that your team has their heads free for strategic growth.

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50+ brands TRUST our marketplace expertise
ACTIVE MARKETPLACES IN DACH & EUROPE
bol Logo
Amazon Logo
eBay Logo
Allegro Logo
Decathlon Logo
OTTO Logo
TikTok Shop Logo
Kaufland Logo
About You Logo
HUMANIC Logo
Galaxus Logo
GALERIA Logo
Breuninger Logo
SportScheck Logo
Zalando Logo
Outletcity Metzingen Logo
Limango Logo

... and more marketplaces.

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SERVICE AREAS

From setup to scaling: clear responsibilities, measurable results.

Every service follows a clear approach: prioritize the problem, implement measures, prove impact through KPIs. We take ownership of ongoing platform operations.

Overview of the heyconnect service model from marketplace integration through add-on services to marketplace operations
SETUP & INTEGRATION

Go live faster

We reduce time to revenue and bring products live reliably without rework.

01
INTEGRATION

Plug and play across 30+ channels

What we solve: Complex integrations delay launches and consume valuable internal resources.

What we do: We integrate your system centrally, test every channel, and manage stable operations.

Central API connection for marketplaces and TikTok Shop
Channel-specific mapping and validation of all required attributes
Go-live including monitoring and ongoing API maintenance
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Team working on integration and system architecture
API Setup and Channel Rollout
02
PRODUCT MANAGEMENT

Product data that performs per channel

What we solve: Poor data quality costs visibility, ranking, and conversion.

What we do: We structure titles, attributes, media, and categories to meet each platform’s publishing standards.

Content templates per platform including compliance checks
Variant and category logic for clean catalogs
Ongoing maintenance for policy and assortment changes
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Product data and performance analysis at the workplace
Listing Quality and Content Governance
DAY-TO-DAY OPERATIONS

Lead with stability in daily operations

We stabilize operations so your team doesn't get stuck in tickets and escalations.

03
PARTNER DEVELOPMENT

The right partners, clearly prioritized

What we solve: Unclear channel selection ties up budget without predictable returns.

What we do: We prioritize platforms by target audience, margin, and feasibility, and manage the onboarding process.

Scoring model for channels and margins
Quarterly roadmap for prioritized expansion
Onboarding and partner coordination with full ownership
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Partner meeting for cross-channel expansion
Partner Scouting and Channel Prioritization
04
LOGISTICS AND FULFILLMENT

SLA-compliant on every marketplace

What we solve: Delivery issues hurt ranking, conversion, and seller ratings.

What we do: We align inventory, shipping, and returns with platform rules in a stable ops setup.

Setup for FBA, FBM, 3PL, and hybrid models
Real-time monitoring of inventory, SLAs, and delivery times
Standardized returns and claims processes per channel
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Logistics worker in warehouse with shipping boxes
Inventory, SLA, and Returns Flow
GROWTH & STEERING

Scale profitably

We drive budget allocation and decision making through clear KPIs instead of intuition.

05
PLATFORM MARKETING

Ad spend with clear revenue impact

What we solve: Campaigns are running but without clear impact on margin and revenue.

What we do: We manage retail media and sponsored ads based on ACOS, contribution margin, and seasonality.

Campaign setup for sponsored ads and retail media
Bid and budget management based on profitability
Promotional planning aligned with the retail calendar
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Performance marketing team in front of campaign dashboard
Retail Media and Performance Management
06
ANALYTICS AND REPORTING

Clear view on the next growth levers

What we solve: Scattered reporting delays decisions and priorities.

What we do: We consolidate KPI data across channels and deliver daily insights for sales, operations, and marketing.

Unified KPI framework across all platforms
Daily dashboards for revenue, margin, and availability
Prioritized action list with assigned responsibilities
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Analytics dashboard for cross-channel management
KPIs, Insights, and Priorities
HOW WE WORK

Four steps from audit to scaling

Every step ends with a clear decision, an assigned owner, and a visible KPI commitment.

01 AUDIT
Understand the starting point

We analyze assortment, platform fit, processes, and data quality, and prioritize the most impactful levers.

02 SETUP
Build a solid foundation

Integration, content, roles, and SLAs are set up with commitment so operations start stable and scalable.

03 ROLLOUT
Go live with control

We launch prioritized channels, provide hands on support during the first weeks, and stabilize day to day processes.

04 SCALING
Grow profitably

With ongoing KPI reviews, we steer marketing, assortment, and new channels toward sustainable growth and margin.

Customer Testimonials

TRUSTED PARTNERSHIPS

— Andreas Schaller
Managing Director, LLOYD
LLOYD
“Thanks to many years of experience, HeyConnect supports us in optimizing our products on marketplaces and making the best use of our resources. Together, we continue to grow, evolve, and expand.”
7 years
PARTNERSHIP
Read success story
— Alexander Staufer
Sales Manager Germany & Marketplace, Peak Performance
PEAK PERFORMANCE
“With Heyconnect, we have a partner who not only operates our marketplace business, but also actively develops it with us. ”
Since 2022
Heyconnect acquires Peak Performance's marketplace business
Read success story