1. Organization
2. Content
3. Logistics
4. Live setting
Logistics
Now that you have successfully completed the content phase and your articles have been created in our system, the next step is the third onboarding step, the logistics phase. On this page, we would like to provide you with a detailed overview on this topic.
MAKE YOURSELF FAMILIAR WITH THE LOGISTIC REQUIREMENTS
First of all, we would like to draw your attention to the logistics guide. It clarifies all the basic questions about the delivery. Please read the guide carefully and follow all instructions for your upcoming delivery. If the instructions are not followed, there may be clarification cases in the warehouse with additional processing costs, for which we will need to charge you.
Frequent mistakes
In cooperation with our warehouses, we have summarized the five most common sources of error for you, which
- lead to a delay in storage and
- lead to extra costs
We would therefore ask you to pay particular attention to the following points in order to avoid these mistakes:
EAN barcodes / article labels
Each item requires a scannable barcode that corresponds to the 13-digit EANs transmitted in the content phase. Please ensure that not only the EAN stated on the item label has 13 digits, but also that the barcode corresponds exactly to the 13-digit EAN.
In addition to the 13-digit EAN and the barcode, the item label should contain this information:
These points are also relevant:
- The barcode, the 13-digit EAN and the article number must be clearly readable.
- The barcode must have a minimum size of 40 x 10 mm (W x H).
- The article labels must be attached flat and clearly visible on the outer article packaging.
If you are not able to label your items yourself according to the specifications, our warehouse can do this in individual cases for an additional charge (not included in the standard process). If you need to use this service, please contact us before the first delivery.
Packaging of the individual items in polybag
Each item or sales unit must be individually packed in a polybag. The item label must be attached to the polybag as described under point 1.
Missing delivery documents
Each delivery must contain a delivery receipt stating the exact quantity delivered per EAN. This makes it easier to deal with delivery discrepancies and shortens clarification phases.
Delivery includes unknown items
Our warehouses can only store items for which we have received text content in advance. If we receive goods with unknown EANs for which we have no text content, this will result in a clarification case being opened by the warehouse concerned, as well as extra costs and delays.
Control Center
To ensure a smooth flow of goods with you, we have developed the Control Center for you. The tool offers you the possibility to notify your deliveries to heyconnect as well as to order the retrieval of articles.
You should have already received your access data for this tool by e-mail. If you do not have your login details, please contact your responsible Customer Success Manager.
You can easily access the tool using any browser via the button on the right side. Your personal access data will take you to the start page, where you can then select whether you would like to order a new delivery or a removal from storage. However, please make sure you are familiar with the tool before using it for the first time. Our Control Center Guide summarizes all the process steps you need to go through as part of the delivery request process.
WHAT ARE THE NEXT STEPS FOR YOU?
We provide you with our Control Center for the notification of your deliveries. This tool, developed in-house by heyconnect, contains a range of helpful functions:
- Simple creation of a delivery request through user-friendly operation
- Direct validation of data completeness when creating the dispatch notification (your data status in iPIM is used as the validation basis)
- Complete transparency about the progress of your delivery – from the creation of the delivery request to its release and storage
- Possibility of automatic e-mail notification of updates
We have already created your user in the system for you. You should therefore have already received your login data for our Control Center from us by e-mail. If this is not the case, please contact your responsible Customer Success Manager.
You can easily open the tool using any browser. However, please make sure you are familiar with the tool before using it for the first time. Our Control Center Guide summarizes all the process steps you need to go through as part of the delivery request process.
Please note:
If the quantities change before delivery (for example, because you would have planned to send more goods but they were no longer available), please let us know in any case by posting a ticket in the Service Hub and refer to your delivery reference. In the ticket it is enough to state the actual delivery quantity at EAN level. We will be happy to inform the warehouses about the change in quantity. However, it is not possible to increase delivery quantities at short notice.
WHAT HAPPENS NEXT?
As soon as the logistical issues have been resolved and your articles are in stock, we are ready to start the live setting phase and initially release your articles for export to the platforms. When the time comes, we will provide you with all the necessary information for the next phase.
If you have any questions, please contact your Customer Success Management.
OVERVIEW OF ALL LINKS AND DOCUMENTS
Links to our systems:
All documents for information only: